Vero Health and Rehab of West Roxbury

Vero Health and Rehab of West Roxbury

MI Elder Abuse Free Legal ConsultationDid someone you love suffer elder abuse or neglect at Vero Health & Rehab of West Roxbury? Our lawyers can help.

Abuse of the elderly is not acceptable and we fight hard in these types of cases. If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation.

Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case. If we accept your case, you pay no fee unless we recover for you.

About Vero Health & Rehab of West Roxbury

Vero Health & Rehab of West Roxbury  is a for profit, 76-bed Medicare/Medicaid certified skilled nursing facility that provides services to the residents of Cambridge, Chelsea, Somerville, Everett, Brookline, Winthrop, Revere, Malden, Medford, Arlington, Watertown, Belmont, Melrose, Milton, Winchester, and the other towns in and surrounding Bristol County, Massachusetts.

Vero Health & Rehab of West Roxbury
5060 Washington St
West Roxbury, MA 02132

Phone: (617) 323-5440
Website: https://www.verohc.com/vero-health-rehab-west-roxbury/

CMS Star Quality Rating

Vero Health and Rehab of West RoxburyThe Centers for Medicare and Medicaid (CMS) rates all nursing homes that accept medicare or medicaid benefits. CMS created a 5 Star Quality Rating System—1 star is the lowest rating and 5 stars is the highest—that look at three areas.

As of 2018, Vero Health & Rehab of West Roxbury in Massachusetts received a rating of 5 out of 5 stars.

Performance Area Rating
Overall Rating 5 out of 5 (Average)
State Health Inspections 3 out of 5 (Below Average)
Staffing 4 out of 5 (Above Average)
Quality Measures 5 out of 5 (Below Average)

Fines Against Vero Health & Rehab of West Roxbury

The Federal Government fined Vero Health & Rehab of West Roxbury $134,193 on 11/16/2015 for health and safety violations.

Fines and Penalties

Our Nursing Home Accident Lawyers inspected government records and discovered Vero Health & Rehab of West Roxbury committed the following offenses:

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and staff interview, the facility failed to ensure that the care plan was followed for one resident (#20) out of a total sample of 22 residents.

Findings include:

1. For Resident #20 the facility failed to administer [MEDICATION NAME] sulfate (an iron medication) per the plan of care. Review of the physician’s orders [REDACTED].#20 had an order to administer [MEDICATION NAME] sulfate tablet 325 milligrams (mg), one tablet by mouth every morning with orange juice (the vitamin C in orange juice creates better absorption of [MEDICATION NAME] sulfate in the body).

During observation of a medication pass on 3/16/18 at 8:43 A.M., on the Hawthorne unit, Nurse #2 prepared the resident’s morning medications which included the [MEDICATION NAME] sulfate tablet. Nurse #2 administered the [MEDICATION NAME] sulfate tablet with a glass of water. Nurse #2 did not administer the [MEDICATION NAME] sulfate with orange juice as ordered by the physician. During interview on 3/16/18 at 8:55 A.M., Nurse #2 said that he did not see that the physician’s orders [REDACTED]. Nurse #2, while looking at the (MONTH) (YEAR) Medication Administration Record, [REDACTED].

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Based on resident and staff interview and observations the facility failed to ensure that food served was palatable for residents on two of two units.

Findings include:

Findings include: During interview on 3/12/18 at 11:55 A.M., Resident #23 said that the food is terrible. He/she said that it is often cold and the way the food is cooked is not good. He/she said that the meat is tough and the vegetables are cold. He/she said that you do not get all the food items on your tray that you are supposed to get. They leave foods out. During observation on 3/12/18 at 12:18 P.M., of Resident #23’s meal tray revealed that despite what was listed on the tray slip, the resident did not receive the peas as requested (broccoli was on the tray), a roll or butter. During interview on 3/12/18 at 10:38 A.M., Resident #41 said that the meats are usually hard as a rock. Resident #41 said that the food is usually cold. The resident said they don’t heat the food up when it’s cold because they took the microwave off the unit a long time ago. During interview on 3/12/18 at 11:06 A.M., Resident #51 said his/her food is always cold and it seems to take a long time to get his/her room. Resident #51 said he/she doesn’t ask for it to be warmed up because then it would be even longer, so he/she just eats it cold. He/she said there is no flavor, the food is just bland. During interview on 3/12/18 at 10:52 A.M., Resident #53 said that the food is cold most of the time and the meat is usually hard as a rock. He/she said it not not palatable. It’s just bad.

During interview on 3/12/18 at 9:45 A.M., Resident #56 said that the food is not great and gave it a thumbs down. He/she said it lacked spices and was lukewarm to cold when served. During a resident group interview, on 3/15/18 at 12:40 P.M., 9 out of 27 residents (#5, #6, #8, #9, #11, #36, #41, #43 and #44) said that the food was not tasty, often was served late and when they did receive the food it was cold. They said this occurred on a daily basis.

On 03/19/18 11:08 AM, the surveyor observed tray service for the lunch meal in the kitchen. The kitchen recorded the following food temperatures: Potatoes 160 degrees Fahrenheit (F) Squash 165 degrees F Turkey 185 degrees F Buttered noodles 165 degrees F Fish 165 degrees F Gravy 180 degrees F Puree zucchini 160 degrees F Puree turkey 180 degrees F Ground turkey 180 degrees F Rice 181 degrees F A cookie was dessert The surveyor requested a test tray to be delivered with the last tray delivery to the unit. The Food Manager said that would be to the Hawthorne Unit. He said there were four trucks and the overflow trays would be placed on an open cart. The first tray was plated at 11:20 A.M. The last tray plated was the test tray at 12:10 P.M. On the Hawthorne Unit, the last tray was delivered on the open cart at 12:30 P.M. At that time, the surveyor retrieved the test tray and conducted test tray temperatures as follows:

Fish 100 degrees F. The fish was cold, hard and thin. There was very little edible meat. Rice 110 degrees F. The rice was lukewarm and bland. Zucchini 109 degrees F. The zucchini was cold and not palatable. Coffee 140 degrees F Milk 62 degrees F The following items were missing from the tray: dinner roll, butter, a glass for the milk, cookie, and a knife. Although the plate was covered, it did not have a heated base below the plate. During interview on 3/20/18 at 2:00 P.M., the Food Manager said that they have 4 food trucks that hold 14 trays each for a total of 56 slots. He said when census is low tray delivery isn’t an issue, but when the census is higher, he said we don’t have enough space and need to use the open carts. The facility census capacity is 76 residents. The Food Manager also said that they don’t have enough plate bases and they need to rectify the shortage of food truck space.

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Based on observation and staff interview, the facility failed to ensure that the nourishment kitchen were maintained in a clean, sanitary manner.

Findings include:

The Surveyor conducted the tour of the only nourishment kitchen in the facility, located on the Ripley Unit, on 3/16/18 at 10:00 A.M. and found the counter surrounding the handwashing sink to be black and bubbled making it so that the facility staff can not properly sanitize the area. During interview on 3/20/18 at 8:50 A.M. the administrator said that kitchenette on the Ripley Unit is the only kitchenette and although there is a plan to repair the counter and refurbish the area, it has not been done yet.

Vero Health & Rehab of West Roxbury, Nursing Home Neglect and Elder Abuse Lawyers

If someone you love has suffered neglect or elder abuse by a senior caregiver, nursing home, or other care facility, our lawyers may be able to help. Regardless of whether or not criminal charges are filed against an alleged abuser, you may still be able to pursue compensation in a civil claim. Compensation in elder abuse cases may be awarded if someone in the care of another suffers harm due to intentional or negligent actions (including failure to take action).

Abuse of the elderly is not acceptable and we fight hard in these types of cases. If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation. Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case. If we accept your case, you pay no fee unless we recover for you.

Oftentimes, victims of abuse either cannot or will not speak up for themselves out of fear. If you notice any warning signs or symptoms of neglect of abuse an an elderly person, it is important you contact an elder abuse lawyer immediately. Not only are there statute of limitations on filing a claim, but the sooner we start helping you, the easier it will be to collect evidence and talk to any witnesses before important details are lost, hidden, or forgotten.

Boston Personal Injury Lawyers for Elder Abuse Cases

We offer a free, no-obligation legal consultation to help you understand your rights and the value of your case. Our personal injury law firm takes cases involving elder abuse and neglect. We offer legal service to clients in Massachusetts, Rhode Island and New Hampshire.


Sources:

Medicare Nursing Home Profiles and Reports – Vero Health & Rehab of West Roxbury

Inspection Report for Vero Health & Rehab of West Roxbury – 03/20/2018

Page Last Updated: August 14, 2018

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