Rivercrest Rehab and Nursing

Rivercrest Rehab and Nursing

MI Elder Abuse Free Legal ConsultationDid someone you love suffer elder abuse or neglect at Rivercrest Rehab and Nursing? Our lawyers can help.

Abuse of the elderly is not acceptable and we fight hard in these types of cases. If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation.

Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case. If we accept your case, you pay no fee unless we recover for you.

About Rivercrest Rehab and Nursing

Rivercrest Rehab and Nursing is a for profit, 108-bed Medicare/Medicaid certified skilled nursing facility that provides services to the residents of  Maynard, Acton, Sudbury, Concord, Hudson, Wayland, Marlborough, Westford, Weston,  Bedford, and the other towns in and surrounding Middlesex County, Massachusetts.

Rivercrest Rehab and Nursing
100 Newbury Court
West Concord, MA 01742

Phone: 978-369-5155
Website: https://www.newburycourt.org/wellness-rehab-rivercrest.htm

CMS Star Quality Rating

Rivercrest Rehab and Nursing The Centers for Medicare and Medicaid (CMS) rates all nursing homes that accept medicare or medicaid benefits. CMS created a 5 Star Quality Rating System—1 star is the lowest rating and 5 stars is the highest—that look at three areas.

As of 2018, Rivercrest Rehab and Nursing in West Concord, Massachusetts received a rating of 5 out of 5 stars.

Performance Area Rating
Overall Rating 5 out of 5 (Much Above Average)
State Health Inspections 4 out of 5 (Above Average)
Staffing 3 out of 5 (Average)
Quality Measures 5 out of 5 (Much Above Average)

Fines Against Rivercrest Rehab and Nursing

The Federal Government has not fined Rivercrest Rehab and Nursing in the last 3 years.

Fines and Penalties

Our Nursing Home Accident Lawyers inspected government records and discovered Rivercest Rehab and Nursing committed the following offenses:

Failed to provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality.

Based on observation, the facility failed to provide a dignified environment for residents eating meals in the dining area.

Findings include:

The Surveyor made the following observations during the breakfast meal on 10/24/17:

-At 8:45 A.M., 12 residents were observed in the dining area. 6 had been given their meals while the remaining 6 were waiting. Per the meal schedule given to the surveyors, the breakfast meal was scheduled to begin at 8:00 A.M. 2 residents were observed seated at tables watching their tablemates eat.
-At 9:02 A.M., the last resident who was watching his/her tablemate eat was given his/her meal.

The Surveyor made the following observations during the lunch meal on 10/24/17:
-At 12:00 P.M., 15 residents were observed in the dining room waiting for lunch. -At 12:10 P.M., the first two meals were delivered to 2 residents seated at different tables. Their tablemates watched as the residents began to eat.

-At 12:16 P.M., a total of 18 residents were in the dining area. 4 meals had been delivered, including a plate for a resident who had not arrived to the dinning room.

-At 12:25 P.M., a total of 13 residents had been served while 6 continued to wait. 4 residents were watching their tablemates eat.

-At 12:38 P.M., the last resident was served his/her meal; after 38 minutes of watching his/her tablemate eat.

The Surveyor made the following observations during the breakfast meal on 10/25/17:

-At 8:10 A.M., 14 residents were in the dining room waiting for breakfast to be served.

-At 8:20 A.M., a total of 16 residents were in the dining room, and a total of 6 meals were served.

-At 8:22 A.M., 2 residents entered the dining room and were immediately served their meals while residents who had been seated continue to wait.

-At 8:29 A.M., 5 residents were waiting for their meals. Facility staff began to deliver meals to residents in their rooms and while seated residents continued to wait and some watched their tablemates eat.

-At 8:38, 2 residents arrived to the dining room for breakfast and were immediately served their meal while 2 residents who had been seated in the dining area continued to wait for their meal.

An aide was heard telling a resident that he was putting a bib on him/her and 2 residents at a table of 4 were watching their tablemates eat.

-At 8:46 A.M., facility staff approached 1 resident who had been watching his/her tablemates eat with his/her breakfast meal. The resident immediately sat forward and the staff member asked if he/she was starving and in response, the resident nodded yes.

-At 8:52 A.M., the last resident was served his/her meal after having watched his/her tablemates be assisted and eat their meals. During interview with the Director of Nursing on 10/25/17 at 12:35 P.M., the above concerns were reviewed. She said she was new to the facility and was looking into changing the dining services practices.

Failed to store, cook, and serve food in a safe and clean way

Based on observation, the facility failed to maintain sanitary conditions during meal services by failing to properly dispose of contaminated food, failing to practice appropriate hand sanitation and failing to ensure no contaminated items came in contact with the food.

Findings include:

During observations of the lunch meal on 10/24/17 between 12:00 P.M., and 12:45 P.M, the following was noted:

-At 12:07 P.M., the cook was taking temperatures of the food prior to serving. The Surveyor observed that an alcohol wipe that she had been using to clean off the thermometer had fallen into the container of mashed potatoes.

The cook then took the wipe out of the potatoes and continued to temp the potatoes. The Surveyor inquired if the wipe had fallen into the mashed potatoes and the cook said it had. She then took a large spoonful of potatoes out of the container and continued to take temperatures of the rest of the food. The Unit Manager then approached the cook who then removed the mashed potatoes from the steam table and called down to the kitchen for another batch.

-At 12:10 P.M. the Surveyor observed the cook touch contaminated surfaces with her gloved hands, scoop up ground meat and use her gloved hand to level off the scoop, brushing off the meat with her contaminated glove. – At 12:24 P.M. the Surveyor observed the cook to pick up a roll out of a cabinet with contaminated gloves and place the roll on a plate which was then served to a resident.

-At 12:30 P.M. the Surveyor observed the cook enter the kitchenette with gloves on, open a cabinet, remove a loaf of bread, reach inside the plastic bag, remove 2 slices of bread, bring the 2 slices of bread back into the dining room, place the bread on the wood counter attached to the steam table and then place the bread on a plate to serve to a resident.

-At 12:34 P.M. the Surveyor observed the cook serve french fries to a resident, using her gloved hand to place them on the resident’s plate. -Throughout the entire meal observation, the cook did not wash her hands or change her contaminated gloves. Additionally, the Surveyor observed the cook place plates on top of the wood shelf attached to the steam table while plating the food. the cook then would lean over the wood shelf to read the food tickets and while doing so the front of her shirt would touch the plated food on the wood shelf thus contaminating the food.

Failed to maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility staff failed to ensure that medications and biologicals were of current date to provide reliability of strength and accuracy and safety, on 1 of 1 unit observed.

Findings include:

1. During an inspection of the medication room on 10/24/2017, at 7:40 A.M. the following was observed:

A. 1 vial of Tubersol injectable ( a test for [DIAGNOSES REDACTED]) with an expiration date of 10/13/17.

B. 1 bottle of liquid Omeprazole with an expiration date of 10/22/17.

C. 3 tubes of Glutose ( a gel sugar used for a diabetic emergency) with an expiration date of 3/2017.

D. 1 bottle of Super Hydration Drink on a shelf in the medication room and open, without a date and the label states to refrigerate after opening.

During an interview on 10/24/17, at 7:50 A.M., Nurse #1 said I will throw these out, I didn’t know about the drink or words to that effect.

Have a program that investigates, controls and keeps infection from spreading.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interview the facility failed to follow proper infection control practices for the prevention and spread of infection during a dressing change for 1 of 1 dressing change observations, (Resident #2), and during a medication pass. 1. For Resident #2 the facility failed to follow proper infection control practices to prevent the spread of infection during a dressing change.

Findings include:

Resident #2 was admitted to the Facility in 7/2014 with [DIAGNOSES REDACTED]. During a dressing change on 10/24/2017, at 1:38 P.M. the surveyor observed the following: Nurse #1 performed hand hygiene, applied gloves and removed the old dressing. Nurse #1 then removed her gloves, performed hand hygiene, and dried the wound with gauze. Nurse #1 then removed her gloves, performed hand hygiene, and while walking from the resident’s bathroom to the bedside, touched the privacy curtain with her bare hands, contaminating them. Nurse #1 then donned gloves without performing hand hygiene. She then applied the prescribed treatment, (Hydrogel), with a cotton tipped swab. She then removed a pair of scissors from her pocket and without cleaning them, cut the dressing to fit the wound with the dirty scissors. Nurse #1 then applied the contaminated dressing to the wound. During an interview with Nurse #1 on 10/24/2017, at 2:00 P.M. she said I should have cleaned the scissors first before I used them. or words to that effect. Nurse #1 also said she agreed that she had touched the privacy curtain and said I should have washed my hands again or words to that effect.

2. During medication pass on 10/24/17, at 4:25 P.M. the surveyor observed Nurse #3 to dispense a Calcium/Vitamin D pill into a medication cup. Nurse #4 said that the pill was to large for the resident to swallow and picked the pill up with his bare hands, broke the pill in half, contaminating the pill, and administered the contaminated pill to the resident. During an interview on 10/24/17, at 4:30 P.M. Nurse #3 said he should have washed his hands and put on gloves before picking up the pill to break it in half.

Rivercrest Rehab and Nursing, Neglect and Elder Abuse Lawyers

If someone you love has suffered neglect or elder abuse by a senior caregiver, nursing home, or other care facility, our lawyers may be able to help. Regardless of whether or not criminal charges are filed against an alleged abuser, you may still be able to pursue compensation in a civil claim. Compensation in elder abuse cases may be awarded if someone in the care of another suffers harm due to intentional or negligent actions (including failure to take action).

Abuse of the elderly is not acceptable and we fight hard in these types of cases. If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation. Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case. If we accept your case, you pay no fee unless we recover for you.

Oftentimes, victims of abuse either cannot or will not speak up for themselves out of fear. If you notice any warning signs or symptoms of neglect of abuse an an elderly person, it is important you contact an elder abuse lawyer immediately. Not only are there statute of limitations on filing a claim, but the sooner we start helping you, the easier it will be to collect evidence and talk to any witnesses before important details are lost, hidden, or forgotten.

Boston Personal Injury Lawyers for Elder Abuse Cases

We offer a free, no-obligation legal consultation to help you understand your rights and the value of your case. Our personal injury law firm takes cases involving elder abuse and neglect. We offer legal service to clients in Massachusetts, Rhode Island and New Hampshire.


Sources:

Medicare Nursing Home Profiles and Reports – Rivercrest Rehab and Nursing

Inspection Report for Rivercrest Rehab and Nursing – 10/25/2017

Page Last Updated: September 10, 2018