Hallmark Care and Rehabilitation Center

Hallmark Care and Rehabilitation Center

MI Elder Abuse Free Legal ConsultationDid someone you love suffer elder abuse or neglect at Hallmark Care and Rehabilitation Center?  Our lawyers can help.

Abuse of the elderly is not acceptable and we fight hard in these types of cases.  If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation.  Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case.  If we accept your case, you pay no fee unless we recover for you.

About Hallmark Care and Rehabilitation Center

Hallmark Care and Rehabilitation CenterThe Hallmark Care and Rehabilitation Center is a for profit Nursing Home with 107 beds. The nursing facility is Medicare/Medicaid certified that provides services to the residents of  New Bedford, Fall River, Westport, Freetown, Dartmouth, Acushnet, Rochester, Marion and the surrounding towns in Bristol County, Massachusetts. Hallmark care Nursing Home’s “primary function is to provide medical, continuous nursing, and other health and social services to patients who are not in an acute phase of illness requiring services in a hospital, but who require primary restorative or skilled nursing services on an inpatient basis above the level of intermediate or custodial care in order to reach a degree of body functioning to permit self care in essential daily living.”

Hallmark Care and Rehabilitation Center
1123 Rockdale Avenue
New Bedford, MA 02740

Phone: 508-997-7448

CMS Star Quality Rating

The Centers for Medicare and Medicaid (CMS) rates all nursing homes that accept medicare or medicaid benefits. CMS created a 5 Star Quality Rating System—1 star is the lowest rating and 5 stars is the highest—that look at three areas. As of 2017, The Hallmark Care received a rating of 1 out of 5 stars.

Performance Area Rating
Overall Rating 1 out of 5 (Much Below Average)
State Health Inspections 1 out of 5 (Much Below Average)
Staffing 5 out of 5 (Much Above Average)
Quality Measures 4 out of 5 (Above Average)

Offenses and Complaints Against Hallmark Care and Rehabilitation Center

(Click on the red icons, or each individual line to open each report for additional details.)

The Federal Government fined the Hallmark Care Nursing facility $1,950 in 2015. Government records also indicate that the Hallmark care Nursing Home in New Bedford, Massachusetts committed the following offenses:

07/25/2016 The nursing home failed to maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Based on observation, record review and staff interview, the facility failed to ensure that medications provided were of current date to provide reliability of strength and accuracy of dosage for 4 non-sampled Resident . In addition, the facility failed to ensure that all medication storage areas were consistently locked on both units

07/25/2016 The nursing home failed to make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being.

Based on record review and staff and facility consultant interviews, the facility failed  to ensure, for two sampled Residents (#3, #5) receiving an antipsychotic medication, to  identify and monitor specific behaviors the Residents may exhibit to indicate a rationale for the administration of an antipsychotic medication and failed to attempt a gradual dose reduction.

07/25/2016 The nursing home failed to immediately tell the resident, the resident's doctor and a family member of the resident of situations (injury/decline/room, etc.) that affect the resident.

Based on record review and staff interview, the facility failed to notify the physician of changes that included recommendations from a consultant physician resulting in a delay of a treatment change, and notification of changes in medical condition, that required a need to alter treatment for 2 Residents.

  1. For one Resident, the facility failed to notify the Residents physician regarding a recommendation from the psychiatric consultant.
  2. For another Resident, the facility failed to notify the Resident’s physician of changes in his/her weight and abdominal measurements.
07/25/2016 The nursing home failed to provide a safe, clean, comfortable and homelike environment.

Based on observation and interview, the facility failed to provide a clean, safe, comfortable homelike environment on 2 of 2 units (Central and West Units). In addition, the facility failed to take precautions to ensure that the residents who were moved from a unit that was being renovated were kept so that residents could use their personal property and that the personal property was secured in a homelike manner.

07/25/2016 The nursing home failed to provide housekeeping and maintenance services.

Based on observation and interview, the facility failed to provide adequate housekeeping and maintenance services necessary to maintain a clean, sanitary, decent and odor free environment on one of the two units (Central Unit) and a clean, safe homelike environment on 2 of 2 units (Central and West Units).

Findings include:

  • During the initial tour of the facility on 7/18/16 at 6:45 A.M., the Surveyor observed a strong, pungent urine odor in the hallway between rooms 226 and 228 on the Central unit, Due to the excessive outdoor temperatures and poor air circulation, the odor was prevalent on this Unit. General observations indicated that the rooms and hallways were dirty, as observed dust and dirt on hallway base covering and wall trim, doors scratched, gouged, wall paper and paint was peeling and chipped.
  • During a follow-up observation on 7/18/16 at 11:00 A.M. the same strong, very pungent urine odor continued to be apparent and again noted to be emanating from rooms 226 and 228.
  • On 7/21/16 at approximately 11:05 A.M., the Surveyor again noted a strong, pungent urine odor in the hallway between rooms 226 and 228. The Surveyor was told at this time The Resident took a bath last night; it’s his/her things.
  • The Surveyor questioned the facility administrator (on 7/21/16) as to the cleaning schedules for rooms 226 and 228. Room 226 had been cleaned/scheduled to be cleaned on 7/21/16 and room 228 was scheduled to be cleaned on 7/22/16
  • The administrator then scheduled an additional and more through cleaning for both rooms on 7/21/16 and stated that the Residents belongings would be taken care of and placed in containers.

During the survey, the Survey Team conducted a number of general observations of the facility. The observations were conducted on 7/18/16, 7/19/16. 7/21/16, 7/22/16 and 7/25/16 (with the Administrator).

07/25/2016 The nursing home failed to maintain comfortable and safe temperature levels.

Based on observation, staff, Resident and group interviews, the facility failed to provide and monitor comfortable, safe temperature levels in the hallway and Resident living areas on two of two units (Central Unit and West Unit). The facility failed to provide comfortable and safe temperature levels at a range of 71 – 81° Fahrenheit (F).

07/25/2016 The nursing home failed to make sure services provided by the nursing facility meet professional standards of quality.

Based on record review and staff interview, the facility failed to meet professional standards of quality for 5 Residents (#6, #9, #11, #12, #14, in a total sample of 16 Residents and 1 Non-Sampled Resident (NSA).

07/25/2016 The nursing home failed to properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses

Based on observation, record review and staff interview, the facility failed to provide the necessary care to maintain grooming (toenail care) for 1 resident.

07/25/2016 The nursing home failed to allow residents to easily view the results of the nursing home's most recent survey.

Based on observation and interviews, the facility failed to ensure the results of the Facility’s most recent survey and any complaint inspection results conducted by Federal or State surveyors and any plan of corrections in effect were readily available and accessible for examination in a readable format.

Hallmark Care Nursing Home Abuse Attorney

If someone you love has suffered neglect or elder abuse by a senior caregiver, nursing home, or other care facility, our lawyers may be able to help.  Regardless of whether or not criminal charges are filed against an alleged abuser, you may still be able to pursue compensation in a civil claim.  Compensation in elder abuse cases may be awarded if someone in the care of another suffers harm due to intentional or negligent actions (including failure to take action).

Abuse of the elderly is not acceptable and we fight hard in these types of cases.  If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation.  Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case.  If we accept your case, you pay no fee unless we recover for you.

Oftentimes, victims of abuse either cannot or will not speak up for themselves out of fear.  If you notice any warning signs or symptoms of neglect of abuse an an elderly person, it is important you contact an elder abuse lawyer immediately.  Not only are there statute of limitations on filing a claim, but the sooner we start helping you, the easier it will be to collect evidence and talk to any witnesses before important details are lost, hidden, or forgotten.

Boston Personal Injury Lawyers for Elder Abuse Cases

We offer a free, no-obligation legal consultation to help you understand your rights and the value of your case.  Our personal injury law firm takes cases involving elder abuse and neglect.  We offer legal service to clients in Massachusetts, Rhode Island and New Hampshire.

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