Charlene Manor Extended Care

MI Elder Abuse Free Legal ConsultationDid someone you love suffer elder abuse or neglect at Charlene Manor Extended Care? Our lawyers can help.

Abuse of the elderly is not acceptable and we fight hard in these types of cases. If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation.

Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case. If we accept your case, you pay no fee unless we recover for you.

About Charlene Manor Extended Care

Charlene Manor Extended Care is a for profit, 123-bed Medicare/Medicaid certified skilled nursing facility that provides services to the residents of Greenfield, Amherst, Brattleboro, Northampton, Athol,  Easthampton, South Hadley, Belchertown, Swanzey, North Adams, and the other towns in and surrounding Franklin County, Massachusetts.

Charlene Manor Extended Care
130 Colrain Rd
Greenfield, MA 01301

Phone: (413) 774-3724
Website: https://charlenemanor.org/

CMS Star Quality Rating

The Centers for Medicare and Medicaid (CMS) rates all nursing homes that accept medicare or medicaid benefits. CMS created a 5 Star Quality Rating System—1 star is the lowest rating and 5 stars is the highest—that look at three areas.

As of March 2018, Charlene Manor Extended Care in Greenfield, Massachusetts received a rating of 4 out of 5 stars.

Performance Area Rating
Overall Rating 4 out of 5 (Above Average)
State Health Inspections 4 out of 5 (Above Average)
Staffing 4 out of 5 (Above Average)
Quality Measures 4 out of 5 (Above Average)

Fines and Penalties

Our Nursing Home Abuse Attorneys inspected government records and discovered Charlene Manor Extended Care committed the following offenses:

Failed to have a program that investigates, controls and keeps infection from spreading.

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, and staff interview, the facility staff failed to follow acceptable hand washing practices to reduce the spread of infections, and the nurse failed to prevent cross contamination during a treatment procedure/observation, for 1 sampled resident (#9), and 1 Non-sampled resident (NS #1), out of a total sample of 23 residents and 1 Non-sampled resident.

Findings include:

1. For Resident #9, who had a Fixator to the right lower leg, Nurse #1 cross contaminated the second pin site on the resident’s shin, when using the same drain sponge used to clean the first pin site on the resident’s shin. Resident #9 was admitted to the facility in 3/2017 with [DIAGNOSES REDACTED]. On 4/19/17, the surveyor observed the resident sitting in his/her room in a wheelchair, talking on the telephone. The resident had a cast on the left arm and a Fixator to the right lower leg, elevated with a pillow.

Review of the April 2017 Treatment Administration Records (TAR) indicated the resident had a treatment indicating to cleanse Fixator pin sites daily with normal saline (ns) and Hydrogen Peroxide, pat dry, and cover pin sites with dry gauze. During observation of the treatment on 4/24/17 at 2:10 P.M., Nurse #1 took a drain sponge, poured Hydrogen Peroxide onto it, then cleansed the pin site on the resident’s right shin (closest to the resident’s knee). Nurse #1 then flipped the drain sponge over, and moved on to the second pin site (second closest to the resident’s knee) and cleansed that pin site, then threw away the drain sponge. There was no further contamination throughout the treatment.

Following the treatment observation on 4/24/17 at 2:30 P.M., the surveyor met with Nurse #1 and the Assistant Director of Nursing (ADON), who was present during the treatment. The ADON said the same drain sponge used to clean the first pin site should not have been used to clean the second pin site. 2. The Supervisor of Maintenance failed to wash his hands, after touching a resident, who had been vomiting mucous/bile, prior to leaving the resident’s room.

During the Environmental tour conducted with the Supervisor of Maintenance (SOM) on 4/20/17 at 3:00 P.M., the surveyor indicated that hot water temperatures needed to be checked, and the SOM directed the surveyor to a room on the second floor occupied by NS #1. NS #1 was holding a basin in front of him/her while sitting in a wheelchair. The basin contained mucous and bile. The SOM walked over to the resident and put his hand on NS #1’s shoulder and asked him/her if there was anything he could do for him/her. The resident said no, and the SOM opened the bathroom door and turned on the faucet, and retrieved the hot water temperature. The SOM then shut off the faucet, closed the bathroom door and left the room without washing his hands or using hand sanitizer. During interview with the SOM on 4/20/17 at 3:30 P.M., he said that he should have washed his hands/or used hand sanitizer before leaving the residents room.

During discussion with the Director of Nursing (DON) on 4/25/17 at 2:00 P.M., regarding the treatment for [REDACTED].#1, she said that the nurse was a new nurse, and education would be provided. The DON also said that the SOM had already spoke to her and indicated he did not wash or sanitize his hands, and the DON said he should have.

Failed to make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Based on the Environmental tour completed with the Director of Environmental Services, the facility failed to provide a safe environment for residents, staff, and the public, regarding the failure to secure the Hazardous Waste behind a locked door.

Findings include:

During the Environmental tour conducted on 4/25/17 at 8:40 A.M., the surveyor asked the Director of Environmental Services (DES) where the facility stored the Hazardous Waste, (filled sharps containers, and filled bags of Hazardous Trash). The DES brought the surveyor outside to the back of the facility to a gray pod. The door to the pod was open, and not locked as required. Inside of the pod to the left were numerous filled sharp containers, and a few bags of Hazardous Trash. The DES said he left the door unlocked because he knew that he had more Hazardous items to bring into the pod during the day. The DES said he was aware that the Hazardous Waste should be kept locked at all times. During interview with the Administrator on 4/25/17 at 2:15 P.M., she said that the door to the Hazardous Waste should be locked when not attended.

Charlene Manor Extended Care, Nursing Home Neglect and Elder Abuse Lawyers

If someone you love has suffered neglect or elder abuse by a senior caregiver, nursing home, or other care facility, our lawyers may be able to help. Regardless of whether or not criminal charges are filed against an alleged abuser, you may still be able to pursue compensation in a civil claim. Compensation in elder abuse cases may be awarded if someone in the care of another suffers harm due to intentional or negligent actions (including failure to take action).

Abuse of the elderly is not acceptable and we fight hard in these types of cases. If you suspect a nursing home or caregiver has caused harm to your loved one in someone elses’ care, contact our law firm today for a free legal consultation. Talking to us does not obligate you to anything, but we may be able to tell you if you have a claim and the value of your case. If we accept your case, you pay no fee unless we recover for you.

Oftentimes, victims of abuse either cannot or will not speak up for themselves out of fear. If you notice any warning signs or symptoms of neglect of abuse an an elderly person, it is important you contact an elder abuse lawyer immediately. Not only are there statute of limitations on filing a claim, but the sooner we start helping you, the easier it will be to collect evidence and talk to any witnesses before important details are lost, hidden, or forgotten.

Boston Personal Injury Lawyers for Elder Abuse Cases

We offer a free, no-obligation legal consultation to help you understand your rights and the value of your case. Our personal injury law firm takes cases involving elder abuse and neglect. We offer legal service to clients in Massachusetts, Rhode Island and New Hampshire.


Sources:

Medicare Nursing Home Profiles and Reports – Charlene Manor Extended Care

Inspection Report for Charlene Manor Extended Care – 04/25/2017

Page Last Updated: March 10, 2018